Case Studies

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Additional Resources

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The Global Health Delivery Project is a joint initiative of Brigham and Women’s Hospital and Harvard University. We research and write case studies, run courses, and build online communities for global health professionals. Our mission is to create a global network of professionals dedicated to improving the delivery of value-based health care. 

GHDonline

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In 2008, GHD launched Global Health Delivery Online (GHDonline), an online platform for health care professionals around the world to collaborate and exchange insights that might otherwise be lost in the fast-paced and sometimes-isolated nature of their work.

Eight years later, nearly 21,000 members representing more than 7,000 organizations across 185 countries participate in virtual GHDonline discussions and events.

Case Collection

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The Cases in Global Health Delivery collection includes a growing set of Harvard Business School-style teaching cases and brief cases that examine programmatic, organizational, and policy-related decisions global health leaders face across various disease conditions and health care delivery systems in resource-limited settings. Teaching notes and instructional material, all available at no cost, facilitate undergraduate- or graduate-level courses and executive education.

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North America

Join the GHD conversation - Mon, 03/13/2017 - 23:05

Project ECHO: Expanding the Capacity of Primary Care Providers to Address Complex Conditions

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Madore A, Rosenberg J, Weintraub R. Project ECHO: Expanding the Capacity of Primary Care Providers to Address Complex Conditions. Harvard Business Publishing. 2017.Abstract Download GHD-036 Project ECHO: Expanding the Capacity of Primary Care Providers to Address Complex Conditions

This case takes place in the United States (US) and traces the inception and growth of Project Extension for Community Healthcare Outcomes (Project ECHO)—a web-based guided model for primary care providers—from 2003 to 2016. After providing background on the US health system, including medical education, health care financing, and the supply and distribution of primary care and specialist providers, the case explores what motivated Project ECHO founder and liver specialist Sanjeev Arora, MD to train primary care providers in rural New Mexico in hepatitis C treatment and management. It describes early replication of the ECHO model in the US and across medical conditions and what the Project ECHO model entailed—including leveraging technology to expand access to specialty resources, best practices, case-based learning, and outcome monitoring, as well as good will among participants. A professional communications campaign, ongoing research, and persistence supported Project ECHO’s growth. The case displays three dimensions of Project ECHO’s early work: creating a new mode to redistribute the expertise of specialists to primary care practitioners, scaling this new care delivery model and measuring its impact, and identifying sustainable funding sources. The case concludes with the US Congress passing the ECHO Act to promote research on the model and Arora contemplating what else he might need to continue to scale to reach his goal of touching 1 billion lives.

Teaching Note available through Harvard Business Publishing. 

Above: TeleECHO Clinic; Below: ECHO Institute. Source: Global Health Delivery Project case writers.

 

Learning Objectives: To understand what is needed to design a service model; the potential for redistribution of expertise among practitioners to enhance value; the role of operational effectiveness in enabling scale up; and the importance of measuring impact for stakeholders.

Keywords: Public health, health care delivery, scale-up, resource-limited settings, human resource, information technology, primary care, information management, data collection, mentorship

Raj Panjabi, MD, MPH

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Chief Executive Officer, Last Mile Health
Associate Physician, Division of Global Health Equity, Brigham and Women’s Hospital and Harvard Medical School

Raj Panjabi is CEO of Last Mile Health and Associate Physician in the Division of Global Health Equity at Brigham and Women’s Hospital and Harvard Medical …

Read more

Davin Eurich

Join the GHD conversation - Thu, 03/02/2017 - 14:40
GHDI Coordinator, Global Health Delivery Project

Davin Eurich earned her BA from the University of the Pacific, where she majored in International Relations and Global Studies with a minor in Spanish …

GHD's Rebecca Weintraub receives The Case Centre's Outstanding Contribution to the Case Method Award

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March 2, 2017

Congratulations to our Faculty Director Rebecca Weintraub! "Over the past nine years, Rebecca has helped adapt the case method to teach global health delivery to students in a diverse range of programmes to do the same." Learn more about our work in this profile by our global partner, The Case Centre. 

Creating a community to advance global health diagnostics

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February 28, 2017

In just 1 month, the new Global Health Diagnostics community on GHDonline has grown to include over 700 members from 130 countries. Learn more about the community in this Huffington Post op-ed by Diagnostics community moderator Dr. Madhukar Pai.